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Vacancy: Professional

Support/Service Technician

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WORKING AT VOORTMAN STEEL MACHINERY?

Seeing ideas become a reality: it sounds nice but it really does happen at Voortman Steel Machinery. And these are ground-breaking ideas. We make the most innovative machinery and product lines for the steel construction and plate-processing industry for customers around the world. Going through the process together with a customer in order to arrive at a production line that integrates seamlessly into his process. Regardless of how often we do it, it is special each time and provides a great deal of satisfaction.

Apply? What are you going to do? Where are you working on? We ask We offer

WELCOME TO OUR TEAM

Voortman USA, located in Monee, IL, is a subsidiary of the Voortman Steel Group and represents the Voortman brand throughout North America. Voortman Steel Group is a leading manufacturer of CNC machine tools for the structural steel industry. For more information about Voortman Steel Machinery visit www.voortman.net.

Due to continued growth of the business along with our goal to build and strengthen customer relationships, we are currently looking for a full-time person for a dual role as a Support/Service Technician - CNC Machinery.

The Support/Service Technician will spend time in the office and traveling to customers. As a Support Tech, you will be responsible for answering questions from our end users and technicians in North America through phone and email communication. Together with your team you will answer all the incoming technical questions within a wide range of technical subjects. You will work with our CNC machine online from our office, directly with the end user. The goal is to answer questions and prevent any down time on the machines. Subjects are mostly software, electric, hydraulic and mechanic related. Voortman has all the latest communication technologies to be able to give full support 24 hours a day to the end users.

The Service Technician part of the position requires you to travel to our customers in North America to troubleshoot and repair technical issues when our Support team cannot troubleshoot and solve the issue over the phone.

If you like to help other people with technical questions and if you are interested in learning a lot of new technology, this is the job for you!

WHAT ARE YOU GOING TO DO 

Support

  • Answer incoming phone calls
  • Answer and archive incoming emails
  • Gather information for our Engineering department
  • Give online support on our machinery
  • Make status reports of machines
  • Update customer information in our SAP system
  • Make solutions for our customer together with engineering departments.

Service Technician

  • Installation and repairs on:
    • Electrical Systems 24vdc to 480vac
    • Electronic Components and Systems such as HMI’s, PLC’s, Sensors, Rectifiers,
    • Drives, Encoders, etc.
    • Hydraulic and Pneumatic components such as valves, filters, cylinders, etc.
  • Maintenance and repair of equipment from basic hydraulic equipment to complex CNC machinery.

Projects you are working on

13 September, 2019

Project at a glance: Emile Egger

Read more
21 November, 2018

Project at a glance: J&D Pierce

Read more
02 May, 2018

Project at a glance: Leach Structural Steelwork LTD.

Read more
04 April, 2018

Project at a glance: Frank H. Dale Ltd.

Read more

REQUIREMENTS

  • High School Education or equivalent
  • Strong communication skills
  • Computer knowledge
  • Two years CNC machine repair/maintenance
  • Able to read electrical and hydraulic drawings and mechanic manuals
  • Fast learner in technique
  • Team player
  • PLC knowledge is a plus
  • Able to (international) travel for training purposes
  • Passport for international travel
  • SAP experience is a plus
  • Experience in machine tooling is a plus
  • Ability to work overtime or on off shifts as needed. Position also requires travel 50% of the time.

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Welcome to Voortman

WE OFFER

Voortman USA offers competitive salary and benefits packages (health, vision and dental) and a 401K with company match.

Voortman offers a full training program in house. During this training period you may travel to our training facility in the Netherlands and to several customer sites to get the right knowledge to do the job. You will join our US support team and work close with the developers of the machinery to give the practical experience.

Interested candidates should email their resume containing employment history and educational background to hr@voortmancorp.com.


Note for recruitment, secondment and selection agencies:
We understand that you would also like to search for candidates for this rewarding vacancy or even have some available, but we would rather look for our new colleagues ourselves.

Annelon Beltman of Sietse Koenjer
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